HOW IT WORKS
Most people who do not get satisfaction from customer service departments either cannot get through the complicated layers many companies set up to fatigue you out of pursuing your claim, they speak with low level reps who are not empowered to actually help, or they approach companies with attitudes that make them say NO when they do have the flexibility to say YES.
Our advocates are trained to get to the real decision makers and manage customer service relationships with companies to get them saying YES to you!
Though it might not seem like it in an age of mega-corporations, consumers drive businesses and therefore have the power. Our advocates connect to the people in businesses who want to say “yes” and who appreciate our client’s business and want to keep them happy and loyal.
When you or your business engage mycutomeradvocate.com there is nothing for you to do except sit back, relax, and wait for us to negotiate a resolution. After you sign up for our services, one of our professional customer advocates will contact you within 24 hours to discuss the details of your claim and to gather whatever relevant documentation you have. We then go to work negotiating on your behalf to get you or your business the best resolution possible. You don’t have to go through the aggravation and stress of trying to find someone in a company empowered to help you, or negotiate with individuals who are uncooperative or non-responsive. Our task is to take those headaches away and give you the peace of mind knowing that we are negotiating the best outcome for you or your business.
To understand more about how we operate and our fee structures please review the FAQ sections for Retail and Business customers.