FAQ for INDIVIDUAL RETAILS CLAIMS
DOES THE SERVICE MAKE SENSE FOR ME?
Our customer advocates will free you from the time and aggravation of contacting
corporate customer service departments, waiting on hold, being transferred endlessly between departments, and getting the typical and frustrating customer service runaround. If you do not have the time or inclination to deal with poor customer service, mycustomeradvocate.com is for you.
Like any service, there is a cost to using mycustomeradvocate.com. We will gladly review claims you wish us to resolve, however we recommend that your issue have an estimated value of at least $300.
HOW MUCH DOES YOUR SERVICE COST?
The initial registration/consultation fee is $29.95.
Upon successfully negotiating a resolution you will be charged a 15% fee based on the value of your resolution that must be paid before the resolution is issued to you. The minimum resolution fee is $25.
HOW IS THE RESOLUTION FEE CALCULATED?
The 15% resolution fee is based on the face value of any cash refund, coupon, or customer credit.
A product replacement will be valued at the current retail (non discounted) price of the item sold by the retailer and is not subject to price comparisons with competitors. A service (such as repair, service call etc) will be valued at the standard fee for those services as quoted by the issuing company.
IS THE REGISTRATION FEE REFUNDABLE?
Our team of advocates spend significant time reviewing claims, collecting documents and interfacing with companies on a client’s behalf. The registration fee covers the costs of that process and is therefore non-refundable. We cannot guarantee success negotiating your claim. In the event that we are unable to successfully contact a company on your behalf, you will be entitled to a refund.
WHAT IF I HAVE MULTIPLE CUSTOMER SERVICE CLAIMS?
Each customer service issue is treated as a unique claim and must be registered and paid for separately.
HOW LONG DOES IT TAKE TO GET A RESOLUTION?
We pride ourselves on providing quick customer resolutions, often within days. However, many claims can be complicated and require more time to resolve. While our goal is to provide resolutions quickly, some claims can take weeks or longer to settle. mycustomeradvocate.com has 180 days to successfully negotiate on your behalf, with an option to extend the agreement if we are in the middle of an active negotiation.
CAN YOU HELP IF MY PRODUCT WARRANTY HAS EXPIRED?
A warranty is a guarantee, but it does not mean that companies will not stand behind their product once they expire. We can therefore negotiate with companies for post warranty resolutions. While a company might have less inclination to compensate for out of warranty items, it is in their long term interest to find some resolution to make the customer happy.
WHAT IF I DO NOT LIKE THE RESOLUTION?
You are under no obligation to accept (or pay for) the resolution we negotiate for you. However, if you do decline the resolution offer you will have no further recourse for your claim. The documents you sign when you register for our service assign ownership of your claim to mycustomeradvocate.com - If you select not to pay for the resolution, we have the right to collect, keep and resell the negotiated resolution.
WHAT DO I NEED BEFORE MY FREE CUSTOMER ADVOCATE CONSULTATION?
• Any print or electronic records you have
• Approximate date of transaction
• Address you were located at
In order to expedite your customer service claim, please collect any print or electronic records you have regarding your transaction (including receipts, service records, and previous correspondence). Many companies keep great sales records and will have customer and sales information in their database so it is OK if you do not have a receipt. Please have the approximate date of transaction and the address you were located at (if different from your current address), and be prepared to fully disclose details related to your claim. Your customer advocate will ask you to provide whatever files you have after your FREE CONSULTATION.
*Please note that withholding details about why a product or service has gone bad will only delay the process of achieving a resolution. Even if you believe you did something that might prevent getting the resolution you want, it is important to give us the full true picture of your situation. A company might not be responsible for why something no longer works correctly, but it does not mean they will not try to help you fix it. Any indication that an untrue account of the circumstances surrounding your claim has been given will result in termination of our services.